How to Request a Return or Refund

Follow these simple steps to request a return or refund for your order. You’ll need your order number and a short description of the item(s) you’re returning and the reason for the request. Everything else can be done through the Help widget available on any page.

1

Find Your Order Number

You can find your order number in two ways:

Option 1: From Your Account (Mobile Menu)

  1. Tap the menu icon ☰ in the top-left corner.
  2. Choose My Account from the menu.
  3. Select Orders to see a list of your past purchases.
  4. Click the See Details button to review the order.
  5. Your order number will appear (for example: 171).
  6. The page also shows a list of items you purchased with their names and details — use this to identify the specific item you want to return.

Option 2: From Your Email

  • Open your order confirmation email.
  • Your order number appears near the top.
  • The email also lists each product by name — use that to identify the specific item you want to return.

✅ Once you have your order number and the name of the item (if applicable), continue to Step 2.

2

Open the Help Widget

  • On any page, look at the bottom-left corner of the screen.
  • Tap the floating Help icon — this opens the support window.

💡 Tip: The Help widget is always visible and easy to access from any page.

3

Submit the Return Form

Inside the Help window:

  1. Expand the section titled Refunds / Returns.
  2. Fill out the form with the following:
    • Name – your full name
    • Email – the same one you used to place your order
    • Subject – write something like “Refund request” or “Return request”
    • Order Number – the number you found in Step 1
    • Description – briefly explain what went wrong and include the name of the item (or items) you’re returning. For example: “The black hoodie arrived with a tear in the sleeve.”
    • Photos – upload pictures if helpful (for example, damaged, incorrect, or missing items)
  3. Complete the CAPTCHA verification.
  4. Tap Submit to send your request.

📧 Our team will review your request and follow up by email with the next steps.

Need More Help?

If you have any questions about the return process, you can: